(FAQs)
1. Where do you ship?
We currently ship across the United States, including all 50 states. Unfortunately, we do not offer international shipping at this time.
2. How long will it take to receive my order?
Most orders are processed within 3–4 business days, and shipping typically takes 5–7 business days depending on your location. You’ll receive tracking details once your order is shipped.
3. Do you offer free shipping?
Yes! We offer free shipping on all orders over $50. Orders below this amount may include a standard shipping fee at checkout.
4. Can I cancel or change my order after placing it?
Orders can be modified or canceled within 12 hours of placement. Please contact us immediately at info[@] confia-dence.com with your order number.
5. What is your return policy?
We offer a 14-day return policy. Products must be unused, in original packaging, and returned at your expense unless the item is defective or incorrect. Please review our [Returns Policy page] for full details.
6. What if I receive a damaged or wrong item?
If your item arrives damaged or incorrect, please email us at info[@] confia-dence.com within 2 business days of delivery with photos and your order number. We’ll make it right with a replacement or refund.
7. How do I track my order?
Once your order is shipped, you’ll receive a tracking number via email. You can use that to follow your package’s journey right to your doorstep.
8. Are your products eco-friendly or safe?
We carefully source high-quality home and kitchen products. Many items are eco-friendly, BPA-free, and food-safe. Please refer to individual product descriptions for details.
9. Do you offer wholesale or bulk orders?
Yes, we do! If you're interested in bulk purchases or wholesale pricing, please contact us at marketing[@] confia-dence.com with your request.
10. How can I contact your support team?
You can reach us anytime at info[@] confia-dence.com or through our Contact Us page. We usually respond within 24–48 business hours.
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