Order Processing

Order Policy & Processing Information

Please note that we cannot make changes once orders have been made.

Processing Timeframes

  • Most orders are filled Monday through Friday, between 9:00 am and 5:00 pm EST.

  • Order cancellations are not possible once orders have been submitted and credit cards are authorized.

  • Delays in processing orders can be caused by problems such as insufficient stock or credit card validation.

  • Orders placed on the weekend or holidays will be processed on the following business day.

  • They are filled in the sequence in which they are received.

  • All our products offered are brand-new OEM and custom accessories packed in retail or bulk.

  • Discount promotions and complimentary products cannot be combined. This excludes gift cards.

  • Gift Cards are automatically issued and cannot be cancelled or refunded upon purchase.

  • We cannot ship to P.O. Box addresses. Any shipping address has to be a physical location.

Order Notification
Once you have submitted your order, an automatic e-mail will be sent to you to acknowledge receipt of your order and to inform you that we have verified and debited your credit card. Your e-mail confirmation will reflect the statuses of the item(s) you have ordered and confirm the shipping technique.
Please make sure to check your junk/spam email for your order confirmation.

Damaged & Defective Products

Damaged Products

  • You must contact us within 24 hours of receiving your product to claim an item as damaged.

  • Please take photos and keep all original packages including the shipping box/pack, this will help us in processing a claim.

  • Based on the type of item damaged, we will either e-mail a return shipping label to you or a replacement product along with a shipping label to return the defective item.

  • We cannot be held accountable for the return shipping of a damaged item to us in case you choose not to have it replaced.

  • If our returns department detects that the product is undamaged, then in addition to reasonable shipping charges, you will be held accountable for a restocking fee between 10–50%.

Defective Products

  • You have to notify us within 30 days of product receipt in order to have an item declared defective.

  • Based on the type of return, we will e-mail a shipping return label to you or ship a replacement item along with a shipping return label for sending back the defective product.

  • We will not be held accountable for shipping a defective product back to us in case you choose not to have it replaced.

  • If you would like to have your product replaced, we will charge you for the new product and request that you return the defective product to us.

  • When we have received back the defective product along with original components and box, we will give a full refund for the product.

  • If our returns department determines that the product is in good condition and is not defective, you would be responsible for extra shipping charges and a 10–50% restocking fee.

California Tax
Orders shipping to an address in the state of California will be taxed in accordance with California state law and any local taxes.

Tax Exempt
If you are a California business or government entity and believe you are exempt from taxes, contact us to find out more about opening a tax-exempt account.

Web Order Questions

How do I place an order with Confia Enterprises?
We can only accept orders online through our website. We cannot accept orders over the phone, via email, or through mail order.

How long will it take for me to receive my order?
We will ship orders directly from our warehouse within 2 business days of completing an order. Some non-mainland USA addresses or rural areas will take longer. On average, please allow between 3–5 days to receive an order starting when we confirm it.

Do you ship worldwide?
We do not ship internationally. Please get in touch with one of our International brand representatives via our Distributor information page.

What if my package is marked delivered but I never received it?
Please wait 24 hours from package delivery date before reporting it lost or stolen. Ask all family members and neighbors to see if any other member of their family has received it on their behalf. If a package is nowhere to be found in 24 hours, let us know so we can initiate an investigation and have a replacement sent via “Signature Required.”

General Product Questions

Are Confia Enterprises products made from materials that are food-safe?
All products are tested in accordance to EU food contact and safety regulations. All materials utilized by Confia Enterprises are uninfluenced by foodstuffs and are cadmium-free.

What is BPA?
BPA is short for bisphenol A. BPA is a chemical used to create some plastics and resins. Polycarbonate plastics are frequently used in food and drink storage containers like water bottles. New Confia Enterprises products are BPA-free.

Can I place my Confia Enterprises items in the dishwasher?
All Confia Enterprises products are dishwasher safe except when noted otherwise. Nonetheless, we suggest hand washing blade components to preserve their sharpness.

Kitchen Gadget Questions

What are the main differences between the Restaurant Grater and the Classic Grater?
The Restaurant grater is NSF certified, having passed restaurant-grade testing. It has earned this certification because it is constructed with a handle that is more effective at keeping food fragments out of it and a smaller and more easily manipulated ergonomic handle than the Classic Grater.