Return Policy

Return Policy and Instructions

Our intention is to supply our customers with the highest quality products. We thoroughly test every product to ensure best compatibility, fit, finish, usability, and quality. If you are unhappy with a product, please contact us within 14 days of when you receive your item to our returns department to receive an RMA (Return Merchandise Authorization) number so we can properly track your return.

You are to contact us in a period of 14 days since receipt date of item by clicking Return Request. Kindly also note that return request can only be utilized for purchases made in the zyliss.com store. In case of purchases made elsewhere, contact the point of purchase for return instructions.

We will send an instructional e-mail when we receive your Return/Refund request, outlining how and where to return those items.
Check for the instructional e-mail in your spam/junk email folder.
If we approve your Return, merchandise must be sent back in 10 days of our Return approval. If this is not done, we will reject this return, and a refund will not be provided on this transaction in addition to shipping charges.
Once we have received your return, it will take us 14 business days to process your transaction.
Shipping fees will NOT be reimbursed (the original shipping fee and return shipping fee are included).
Any packages sent to us without advance approval will be held for processing and are not eligible to be credited or refunded.
All returns are subject to a restocking fee of 10-50%, except in cases of transit damages or defect.

Damaged items
You have to contact us inside of 2 business days of product receipt to notify us of an item as damaged.
Please take photos and keep all original packaging materials, such as the shipping box/packaging, since this will help us process a claim.
We will e-mail a shipping label to you based on the type of item damaged or ship a replacement product to you along with a shipping label so you can send back the defective item.
You will be held responsible for shipping a damaged item back to us if you do not choose to have us replace it.
In case our return department reveals that the product is undamaged, then in addition to extra shipping charges, a restocking fee of between 10-30% may be incurred by you.

Faulty Products
If you think your product is defective and eligible for a replacement under warranty, please fill out the Warranty claim. Attach a photo of the product; ensure to have a photo with the problem area if possible and also a photo with the brand name. Attach a photo of your proof of purchase too. Without proof of purchase, we will be unable to approve the warranty claim.

Damaged Products
You must contact us within 2 business days of receiving your product to claim an item as damaged.
Please take photographs and keep all original product packaging materials, including shipping box/package, since this will help us in making a claim. We will either e-mail you a shipping return label or ship a replacement item to you along with a shipping return label for sending back the defective item.

Faulty Products
If you feel your product is defective and is eligible for a warranty replacement, please fill out the Warranty claim. Provide an image of the product; ensuring a photo of the area of difficulty is provided if applicable, and a photo of branding. Additionally, please add a photo of your proof of purchase. Without proof of purchase, a warranty claim might be denied.